Frequently Asked Questions
Everything you need to know about our premium leather goods.
What makes your leather unique?
We use only high-quality, full-grain leather sourced from the finest tanneries. Our leather retains its natural characteristics, meaning every bag has unique markings and will develop a beautiful patina over time.
What is your return policy?
We offer a 30-day return window for most items in new, unused condition. Please note that 'Almost Perfect' items and final sale products are not eligible for returns or exchanges.
How long will it take to receive my order?
Standard shipping typically takes 5-7 business days within the continental United States. During high-volume holiday seasons, processing times may extend slightly.
How should I care for my leather bag?
We recommend using a high-quality leather conditioner every few months to keep the leather hydrated. Avoid prolonged exposure to direct sunlight and heavy rain to maintain the leather's integrity.
What are 'Almost Perfect' items?
Our 'Almost Perfect' collection features items with minor cosmetic imperfections, such as small scars or color variations, offered at a significant discount. They are fully functional and carry the same durability as our standard line.
Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping rates and delivery times vary by destination and are calculated at checkout.